Shipping

Mandarin Orange online can only deliver to physical addresses and does not deliver to P.O. boxes. All online orders are processed Monday to Friday. Orders received on weekends, holidays and after 12 noon Hong Kong time will be processed on the next business day.

When you place your order with us, we automatically calculate the weight of your order and the shipping cost. 

We dispatch orders using the Hong Kong post office. When checking out you can choose to have your parcel sent by Standard Registered mail or Speed post.

WITHIN HONG KONG:

All orders are sent by Standard Registered mail, please allow 1 working day for delivery.

Using Registered Mail means that parcels are able to be tracked in the event that they go missing. The tracking number will be included in the Dispatch Notification we send by email. Please keep a record of this. Registered Mail delivery will seek signatures to verify you received your parcel.

INTERNATIONAL SHIPPING

For International deliveries (outside of Hong Kong), we will send by Standard registered airmail or Speed post.

As a guideline (excluding remote areas) please note the following approximate delivery times:

Standard registered mail – 7-10 working days

Speed post – 3 days

To track your parcel by Standard Registered mail:  http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

To track your parcel by Speedpost :  http://www.hongkongpost.com/speedpost/eng/track/index.htm

As our Head Office is based in Hong Kong, our warehouse distributes from Hong Kong so please kindly note for International shipping any customs or import duties levied once your parcel reaches your country will be the responsibility of the customer. Unfortunately we have no control over these charges and therefore cannot predict what they may be.

GIFT WRAPPING

At Mandarin Orange we are conscious of the environment and do not use tissue paper to gift wrap. Instead we will place your fabulous new clothes in our environmentally friendly, re-usable woven bags which are great for taking on holiday too!

PARCEL DOES NOT ARRIVE

Please inform Mandarin Orange if an order does not arrive. If your order has not arrived within a due time, we will lodge enquiries with the delivery company to try to locate the parcel. 

METHODS OF PAYMENT

We accept credit cards payments through Paypal as well as bank cheque by post. Prices are quoted in UK (£) sterling, US dollar, Hong Kong dollar and Euro. International orders will be transacted at the prevailing exchange rates at the time of purchase.

For cheque payments, please make cheque payable to Jean Rogerson Swimwear HK Ltd and post to Unit 3c, 3rd fl, Grand Progress Building, 15-16 Lan Kwai Fong, Central, Hong Kong. A confirmation email will be sent to you confirming receipt of your cheque and your order and the goods will be dispatched once the cheque has cleared.

Please contact sales@mandarinorangeclothing.com if you have any queries relating to our website or the above information and we will be more than happy to help.